Returns management

The fast and target-oriented processing of returns is an important contribution to the preservation of customer satisfaction. At this we support you as a competent partner with the corresponding know-how.

Whether a single return shipment of the end customer by CEP (courier, express, packet) service is required or an extensive retrieval of goods from the retail by various carriers, we are your qualified partner for the returns management.

Recording of returns

Our trained staff takes care of each return with an associated quality control with regards to damage, signs of usage, functionality and completeness of the product itself, the boxing or outer packaging.

Returns Reporting

You will receive a reporting with the possibly present return reasons, which informs insightful about the status of the returned goods. In the aftermath you may give to us how we should proceed with the returns.

Inspection and conditioning of returns

Returns are checked for their resale ability. Successfully completed quality tests and professionally prepared returns can be released after the approval for resale.

Disposal/dumping or secondary use

If inspection of the returns negate their economic re-use, we undertake the environment-sparing and proper disposal/dumping for you. Alternatively, regularly no longer salable products may be sold via so-called secondary exploiters useful and without large financial losses.